Effective Date: [Insert Date]
Thank you for shopping at GrahastiGrocers.com. We strive to ensure you receive only the best quality products and service. However, if you are not entirely satisfied with your purchase, we're here to help.
You may be eligible for a refund in the following cases:
You received damaged, expired, or wrong items
Your order was incomplete or had missing products
The product was not delivered within the promised timeframe
A product was out of stock and payment was already made
We do not offer refunds for:
Products that were opened, used, or tampered with
Items returned without original packaging (where applicable)
Fresh items like fruits, vegetables, dairy, or frozen products (unless damaged or spoiled on delivery)
Items returned after the refund window (see below)
All refund requests must be submitted within 48 hours of delivery.
After this period, refunds may not be processed.
To request a refund, please follow these steps:
Contact our support team at support@grahastigrocers.com or via the help section in the app
Provide your order number, details of the issue, and photos (if applicable)
Our team will verify your request and respond within 24–48 hours
Once approved, your refund will be processed via the original payment method
Refunds may take 5–7 business days to reflect in your bank or wallet account
In case of COD (Cash on Delivery), you may be asked to provide bank details or UPI for refund processing
You may cancel your order before it is dispatched for a full refund
Once an order is out for delivery, cancellation is not allowed
In case of any product unavailability, we will notify you and process a partial or full refund
For any questions or concerns about your refund, feel free to reach out to:
📧 Email: support@grahastigrocers.com
🌐 Website: www.grahastigrocers.com
